Terms + Conditions
SECURITY
This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All data is protected.
PRICING
Prices are correct at the time of publication. From time to time prices will change in relation to the gold price, and fluctuations in material costs – sofianni jewellery reserves the right to review prices at any time.
Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding. All prices are stated in British Pounds Sterling £GBP.
If you are purchasing from outside the UK, currency exchange rates and credit card charges may make a difference to the amount billed on your credit card. Import duties or tax costs will be invoiced to you directly from FedEx. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
RETURNS + EXCHANGES
We hope that you will be absolutely delighted with your sofianni jewellery. If for any reason you are not entirely satisfied with your purchase, we are happy to offer an exchange or credit note within 30 days of purchase. Alternatively, we will refund a sale made through this website if it is returned to us unworn, in perfect condition, and in its original packaging within 14 working days of your receipt of the order.
In case your purchase is either commissioned (bespoke) or customized, it will be exempt from both the refund and exchange policies, unless they are faulty.
To return an online purchase, please contact Spanou.maria@gmail.com for further details. Please include your order number in the email.
Sofianni jewellery does not accept any responsibility for any items lost, stolen or damaged in transit. These responsibilities are those of the customer. We recommend that UK items be sent by insured special delivery, and international items be sent using a secure and swift fully tracked service. Please note that the cost of shipping is not refundable. In the interests of fraud prevention, your refund will be issued by the same method by which you paid.
If you are not based in the UK and would like to return an item, please note that a customs declaration form will be required on shipping. The goods will need to be correctly detailed as ‘RETURNED BRITISH GOODS’ in order to ensure that no additional customs fees are incurred on re-import to the UK. In the instance that an item is incorrectly marked and a customs fee is incurred, this may be passed onto the customer. This may also delay the returns process.
FEEDBACK AND COMPLAINTS
We always welcome feedback from our customers as it enables us to improve our service. If we should receive a complaint about any part of our service, by phone, email or letter, then it will be dealt with promptly. Please contact us on spanou.maria@gmail.com
UNSUBSCRIBE
If you are a newsletter subscriber, then you can update your subscription preferences or completely unsubscribe by following the links at the bottom of any of our newsletters, or alternatively you can update your preferences from the ‘My Account’ page on our website.
ONLINE SECURITY
We do not store financial information like credit or debit card numbers on this site. All transactions are handled by a secure online independent payment service provider. We accept card payments through Stripe. Payment can also be made using Paypal.
INTELLECTUAL PROPERTY + DESIGN RIGHTS
Design Rights and Copyrights remain the sole property of sofianni jewellery. Your use of this website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to its content. Any reproduction or redistribution of the aforementioned content is prohibited and may result in civil and criminal penalties.
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